09 bet Terms and Conditions

09 bet is an online betting and casino platform operated for Bangladeshi users. The terms below apply to all services, games, promotions, and transactions on the platform. If any section or condition is changed, this page will be updated and registered users will be notified. Continuing to use the platform after an update means the revised terms have been accepted.

1. Definitions and Applicability

The following terms used in this document are defined as:

• "Platform" means the 09 bet website, mobile application, and all digital services included within it.
• "User" means any person registered on the platform who operates an active account.
• "Terms and Conditions" means the complete rules and guidelines written on this page.
• "Services" means sports betting, online slots, live casino, fishing games, Mines, and other gaming categories.
• "Transaction" means deposits, withdrawals, and any financial transfer within the platform.

These terms and conditions apply to all users of the 09 bet platform, regardless of their location or device. Accessing the platform automatically brings these terms into effect.

2. Account Registration and Eligibility

2.1 Age Requirement

To open an account on 09 bet, the user must be at least 21 years old. An account belonging to an underage person will be closed immediately and the associated balance may be forfeited. The platform may request necessary documents for age verification at any time.

2.2 Single Account

Each person may hold only one account. Operating multiple accounts under the same name, on the same device, from the same IP address, or using the same payment method is strictly prohibited. If this rule is violated, 09 bet reserves the right to close all associated accounts and forfeit the balances.

2.3 Accuracy of Information

All information provided at the time of registration must be accurate, complete, and up to date. An account opened with false information may be cancelled at the time of verification. If personal details change, the user is required to notify the support team immediately.

2.4 Account Security

It is the user's own responsibility to keep their account password and login details confidential. If unauthorised access to the account is suspected, the 09 bet support team must be notified immediately. Sharing account details with anyone else is prohibited.

3. Deposit and Withdrawal Policy

09 bet supports transactions via the commonly used mobile wallets and banking methods in Bangladesh. The key details are summarised in the table below:

Feature	Deposit	Withdrawal
Minimum Amount	৳300	৳800
Method	bKash, Nagad, Rocket, Upay, Bank Transfer	bKash, Nagad, Rocket, Upay, Bank Transfer
Processing Time	Instant to a short wait	Usually 15 minutes to 2 hours

3.1 Withdrawal Conditions

To make a withdrawal, the account's identity verification must be completed. Withdrawal requests must be made using the same method used for the deposit, unless the support team approves a different method in exceptional circumstances.

3.2 Bank Transfer

For transactions via bank transfer, any scheduled Bangladeshi bank may be used, including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. Processing times for bank transfers may be comparatively longer.

3.3 Suspicious Transactions

If any transaction appears unusual or suspicious, 09 bet reserves the right to temporarily hold it for investigation. In such situations, the user may be asked to provide additional verification information.

4. Bonuses and Promotional Offers

4.1 Welcome Bonus

09 bet offers new users a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a ৳1,200 bonus, bringing the total balance to ৳2,200; before this bonus can be withdrawn, bets of ৳1,200 × 15 = ৳18,000 must be placed. Alternatively, depositing ৳13,400 gives the maximum ৳8,000 bonus, bringing the total balance to ৳21,400; the wagering requirement before withdrawal would be ৳8,000 × 15 = ৳1,20,000.

4.2 Wagering Requirements

The bonus amount received must be wagered 15 times. No bonus-derived winnings may be withdrawn before the wagering requirement is fulfilled. Certain games may contribute more effectively towards meeting the wagering requirement; details are stated on the promotions page.

4.3 Bonus Abuse

Operating multiple accounts for the purpose of abusing bonuses, syndicate betting, or following artificial betting patterns is prohibited. If such activity is detected, the associated bonus and any winnings derived from that bonus will be cancelled.

4.4 Promotion Changes

09 bet reserves the right to change or cancel the terms of any ongoing promotion at any time. Any changes will be published on the platform.

5. Gaming Rules

5.1 Scope of Services

09 bet offers sports betting (including cricket and football), live casino, slot games, fishing games, Mines, and games in other categories. The games are operated through multiple providers including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe.

5.2 Right to Cancel Bets

09 bet may cancel a placed bet due to a technical error, an obvious pricing mistake, or a data feed disruption. In such cases, the original stake will be returned to the user's account.

5.3 Match Interruptions and Postponements

If a match is postponed or cancelled during in-play betting, 09 bet will settle the relevant bet according to its own rules. The decision of the relevant international governing body for the sport in question will be treated as final when determining the result.

5.4 Manipulation and Fraud

Attempting to interfere with the normal operation of the platform using any software bot, script, automation tool, or any technical means is prohibited. If such activity is identified, the account will be closed immediately and the entire balance forfeited.

6. VIP Program and Cashback

09 bet's VIP program is divided into four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback benefits increase as higher tiers are reached.

Tier	Maximum Weekly Cashback
Bronze	0.2%
Silver	0.5%
Gold	0.8%
Platinum	1.0%

Weekly cashback is calculated based on the total net loss for the week (total losses minus total winnings). Example: if a Gold tier member's net loss for the week is ৳20,000, they will receive ৳20,000 × 0.8% = ৳160 cashback.

VIP tier is determined based on the user's betting activity and engagement with the platform. For more details, see the 09 VIP page.

7. Account Closure and Suspension

7.1 Closure at the User's Request

Any user may request to close their account at any time via live chat or email. The self-exclusion procedure described on the responsible gaming page may also be followed. Any remaining balance must be withdrawn before submitting an account closure request.

7.2 Suspension by the Platform

09 bet reserves the right to temporarily suspend or permanently close an account for any of the following reasons:

• Breach of terms and conditions or evidence of fraud
• Operating multiple accounts
• Bonus abuse
• Exploiting technical errors to gain an unfair advantage
• Failure to cooperate with identity verification

7.3 Inactive Accounts

If there is no login or transaction for 12 consecutive months, the account will be marked as inactive. The user will be notified about an inactive account through their previously registered contact method.

8. Personal Data and Privacy

09 bet follows clear policies on the collection, processing, and storage of users' personal data. Full details of how data is used can be found in the Privacy Policy. In brief:

• Data necessary for account verification and transaction processing is collected.
• Data is not sold or rented to third parties.
• The platform uses SSL encryption, which keeps data transmission secure.
• Data may be shared with statutory financial investigation bodies where required.

9. Responsible Gambling and Self-Exclusion

09 bet believes that gambling should be a form of entertainment that never causes financial or psychological harm. Several tools are available to help users manage their gaming habits:

• Setting deposit limits
• Temporary or permanent self-exclusion
• Reality check reminder notifications
• Access to account activity history

For detailed steps and support on this, read the responsible gaming guidelines. Anyone experiencing problems with gambling is advised to contact trained professionals for support.

10. Support and Contact

09 bet provides support 24/7 via live chat and email. The support team is able to communicate in both Bangla and English. In the event of a dispute or complaint, the support team should be contacted as soon as possible.

The following steps should be followed when submitting a complaint:

1. Provide full details of the complaint via live chat or email.
2. Attach relevant screenshots, transaction IDs, or other evidence.
3. Obtain a reference number from the support team.
4. If no resolution is received within the set timeframe, follow up again.

11. Limitation of Liability

09 bet is not responsible for:

• Gaming losses caused by internet connection disruptions.
• Software or hardware issues on the user's own device.
• Delays or failures by third-party payment providers.
• Losses resulting from the user disclosing their account details to others.
• Temporary service unavailability during technical maintenance.

However, if a user suffers a demonstrable loss as a result of a technical error on the platform itself, 09 bet will review the matter accordingly and endeavour to provide an appropriate resolution.

12. Changes to Terms and Conditions

09 bet reserves the right to change, amend, or revise these terms and conditions at any time. For significant changes, an effort will be made to notify registered users via their previously registered email or through a live chat notification. Continuing to use the platform after changes have been made means the new terms and conditions have been accepted.

For answers to common questions, see the FAQ section, which contains detailed answers to common queries about accounts, payments, and gaming.