09 bet Privacy Policy
Here is a complete and transparent account of how your personal information is collected, stored and used on the 09 bet platform.
This Privacy Policy ("Policy") applies to all services and activities of the 09 bet platform. When you use our website, create an account, or use any service, you consent to your information being handled under the terms described in this Policy. Please read it in full to understand this Policy, and contact our support team if any part is unclear.
1. Scope and Applicability of the Policy
This Privacy Policy applies to all digital channels of 09 bet — the website, mobile application, and other related services. While "user" in this Policy refers to any person aged 18 or above, participation on the 09 bet platform requires the user to be at least 21 years old.
This Policy does not apply to third-party websites, payment gateways, or external services. Please refer to their own policies for their privacy practices. Compliance with our Terms and Conditions is mandatory when creating an account at 09 bet — that document also contains important guidance on how your information is used.
2. What Information We Collect
09 bet collects specific types of information from users for various purposes. This collection process is fully transparent and purpose-driven.
a. Identity Information
At the time of account registration, we collect the following information:
- Full name and date of birth
- National ID or passport number (for identity verification)
- Email address
- Mobile number
- Residential address
b. Financial Information
To facilitate deposit and withdrawal processes, 09 bet stores information about your preferred payment methods. We keep records of transactions made through bKash, Nagad, Rocket, Upay, and bank transfer. However, we never store your full bank card number or password under any circumstances.
c. Usage and Activity Information
When you are active on the platform, certain information is collected automatically:
- IP address and device type
- Browser type and language settings
- Pages visited, session duration, and click patterns
- Gaming history, bet records, and transaction logs
- Cookie and local storage data
d. Communication Information
When you contact our customer support team via live chat or email, the content and time of that conversation are recorded. This helps improve future support quality and assists in resolving disputes.
3. Purpose of Information Use
09 bet uses collected information only for specific and legitimate purposes. We never use your information for excessive or unrelated purposes.
Account Management
Collected information is used for your registration, identity verification, login security, and overall account management. Confirming the proper identity of each account is essential for the benefit of all users.
Transaction Processing
Financial information is used to properly process deposit and withdrawal requests. A minimum deposit of ৳300 and a minimum withdrawal of ৳800 — this information is needed to ensure every transaction is completed securely and with verification.
Security and Fraud Prevention
User information is reviewed to detect suspicious activity on your account, prevent unauthorised access, and keep the platform free from fraud and money laundering.
Customer Support
By reviewing your communication and usage history, our support team can resolve issues quickly and effectively. 09 bet provides 24/7 live chat and email support in Bengali and English.
Service Improvement
By analysing user behaviour and preferences, we make the platform experience more relevant. This analysis is conducted on a fully anonymous basis and no individual is identified.
Promotional Communication
If you agree to receive our promotional messages, you will be informed about bonus offers, new games, and platform updates. You may withdraw this consent at any time.
4. Disclosure and Sharing of Information
09 bet does not sell your personal information to any third party. However, limited information may be shared in specific circumstances:
With Service Provider Partners
We work with trusted third-party service providers for payment processing, identity verification, cybersecurity, and technical infrastructure management. These partners receive only the information necessary and are bound to uphold our privacy standards.
Under Legal Obligations
09 bet may be required to provide relevant information in response to a court order, government investigation, or a valid request from a law enforcement agency. In such cases, only the necessary and relevant information is provided.
In Cases of Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new operating entity. Users will be properly notified before any such change.
Important: Outside the circumstances mentioned above, 09 bet does not share your information with any party for any other purpose. Information will not be disclosed without your consent.
5. Methods of Data Security
09 bet applies modern technical measures to secure your information. Our security framework operates on multiple layers:
SSL Encryption
All data exchanged between you and our servers on the website and mobile application is encrypted via SSL (Secure Socket Layer) technology. This means no third party can read your login details or transaction information.
Data Storage Security
Information stored on our servers is kept in an encrypted format. Passwords are never stored directly — only secure hash values are retained. Access to the servers is restricted to authorised personnel only.
Account Security
OTP verification is in place to protect your account. If a suspicious login attempt is detected, an automatic alert is sent. We advise you to use a strong password and change it regularly.
Please note, however, that no organisation can guarantee complete security for data transmitted over the internet. Keeping your account password and login details confidential is your own responsibility.
6. Cookies and Tracking Technologies
Cookies are used on the 09 bet platform to improve the user experience. Cookies are small text files stored in your browser.
Essential Cookies
These are necessary for the core functionality of the site — such as maintaining login sessions, saving cart contents, and security verification. Disabling these cookies will prevent the platform from functioning properly.
Functional Cookies
These cookies are used to remember your preferred language, theme, and other personalised settings, so you do not have to reconfigure them each time you visit the site.
Analytics Cookies
Information about which pages on the platform are used most and how long users stay is collected and used to improve the service. This information is anonymous and aggregated.
Cookies can be controlled or deleted from your browser settings. However, disabling essential cookies will mean some features will not be available.
7. Data Retention Period
09 bet retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:
Active Account Information
All relevant information is retained while your account remains active. Even after an account is closed, financial transaction records are maintained for a set period in accordance with applicable law.
Transaction and Financial Records
Transaction records are retained for an extended period in compliance with financial audit and anti-money laundering regulations. This period is determined by applicable legal requirements.
Marketing Information
If you withdraw consent for marketing communications, information held for marketing purposes will be deleted or deactivated within a reasonable time.
8. User Rights
Every user of 09 bet retains certain fundamental rights over their own information. You may contact us at any time to exercise these rights:
Right to Access
You may request to know what information we hold about you. After verification, the information will be provided within a specified timeframe.
Right to Correction
If any of your stored information is incorrect, you may request a correction. After the correct information is submitted, we will update it as soon as possible.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.
Right to Object to Processing
You may object to your information being processed for marketing or personalisation purposes. Your request will be reviewed and the necessary steps will be taken.
As part of responsible gaming practice, 09 bet places the highest importance on protecting user autonomy and decision-making. To learn more, read our Responsible Gaming page — it details the rules for setting gaming limits and self-exclusion.
9. Protection of Minors
09 bet explicitly does not provide services to minors (persons under 21 years of age). No minor's information is knowingly collected.
Age Verification Process
Age is verified at the time of registration via national ID or passport. If it becomes apparent that a user registered with false information, their account will be suspended immediately and any stored information will be deleted.
21+ Only: All casino and betting activities at 09 bet are for persons aged 21 and above only. We urge guardians to take awareness measures to protect minors from gaming.
10. Changes to the Policy
09 bet reserves the right to amend this Privacy Policy as needed. Users will be notified of any significant changes via their registered email or a notice on the platform.
Stay Informed About Changes
The update date is always displayed at the top of this page. Continuing to use the platform after a change is made will be treated as consent to the new policy. If you disagree with a change, you may request to close your account.
11. Contact Us
You may contact 09 bet with any questions, concerns, or requests regarding this Privacy Policy. Our team is available 24/7 to assist in Bengali and English.
Ways to Contact Us
- Live Chat: Speak directly via the chat icon at the bottom right of the platform
- Email: [email protected]
For general questions, visit our FAQ page — you will find answers to many questions about privacy, payments, and your account.
09 bet places your privacy above all else. We believe that transparency and honesty are the foundation of a lasting, trusted relationship. To learn more about us, read our About Us page.